Shipping Update (February 5th, 2026)
Our U.S. warehouse is fully operational and now fulfilling all U.S. orders directly. This allows for faster delivery and a smoother shipping experience.
US Orders: All U.S. orders ship from our U.S. warehouse. Duties and tariffs have already been paid by Lil Helper; there will be no additional costs to you.
Canada and International Orders (Non-US Destinations): Orders shipping to Canada and all other international destinations continue to ship from our Canada warehouse as usual.
Order Processing & Tracking: All orders are processed within 6–8 business days (excluding holidays) after your order confirmation email is sent. Once your order ships, you’ll receive a shipping confirmation email. Please allow 48–72 hours for tracking information to update.
Thank you for being part of the Lil Helper community! If you need assistance, reach out to us at delight@lilhelper.ca or call +1 (877) 287-7930. Our team typically responds within 24–48 hours, Monday to Friday, 10 AM–5 PM EST (excludes weekends and holidays). Please check your Spam and Promotions folder just in case our reply lands there.
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Shipping & Delivery Policy
Processing Time: Orders are processed within 6–8 business days (excluding holidays) after the order confirmation email is sent.
Shipping Rates & Delivery Estimates (Canada & U.S.):
-$9.99 flat-rate shipping within Canada and the U.S.
-Free shipping on orders over $99 (before tax)
-Estimated delivery time: 5–8 business days
International Shipping:
We ship to most countries worldwide. Shipping costs are calculated at checkout based on your location. International orders may be subject to import duties, taxes, or customs fees (including VAT). These charges are determined by your country and are the responsibility of the customer.
Discreet Packaging:
All orders ship discreetly. Smaller orders are sent in plain, unbranded mailers, and larger orders ship in plain boxes. No product details appear on the exterior packaging.
Order Tracking & Delivery Issues
How to Track Your Order:
Once your order ships, you’ll receive a tracking number by email. Please allow 48–72 hours for tracking details to become available. If you have not received your order within 10 days of your shipping confirmation email, contact delight@lilhelper.ca with your name and order number.
Marked as Delivered but Not Received:
If tracking shows an order as delivered but it has not been received, you must contact us within 3 days of the delivery date. Carrier investigation windows vary and may be shorter than this timeframe. Claims reported after 3 days may not be eligible for review or replacement.
Based on our experience, common situations include:
-The package was received by someone else in your household
-The carrier marked the package as delivered prematurely
-The package was delivered to a nearby address
-The package was stolen after delivery
-The shipment is delayed due to carrier issues or weather conditions
Once an order has shipped, delivery delays or errors must be resolved directly with the carrier. If you need assistance, reach out to us at delight@lilhelper.ca or call +1 (877) 287-7930. Our team typically responds within 24–48 hours, Monday to Friday, 10 AM–5 PM EST (excludes weekends and holidays). Please check your Spam and Promotions folder just in case our reply lands there.
Incorrect Shipping Address:
-If the Address Was Entered Incorrectly: Orders cannot be modified once submitted for fulfillment. If the shipping address is incorrect, contact the carrier directly using the information provided in your tracking email to request an address change. If a package cannot be redirected and is returned to Lil Helper, we can reship the order once it is received back at our warehouse. Reshipping fees will apply. Requests for reshipment must be made within 5 days of the original delivery attempt.
-If LilHelper ships to the wrong address: If an error occurs on our end, we take full responsibility. If the package is returned to us, we will reship it to the correct address at no additional cost once it has been received back at our warehouse. Issues related to fulfillment errors must be reported within 5 days of delivery.
Returns, Refunds & Exchanges
All return, refund, or exchange requests must be initiated within 30 days of receiving your order by emailing delight@lilhelper.ca. Requests submitted after this period may not be eligible.
Returns
-Items must be unused, unwashed, and in original packaging
-Return requests must be submitted within 30 days of delivery
-Return shipping costs are the responsibility of the customer
-We strongly recommend using a tracked shipping method
-A Return Authorization Number (RAN) is required before sending any item back
This policy applies only to regular purchases and excludes pre-order items. Returns sent without prior authorization and RAN number or outside the 30-day window will not be accepted.
Refunds
Refunds are issued only after the returned item is received, inspected, and approved at our warehouse. Once your return is received and approved, refunds (excluding original shipping fees) are processed within 3–7 business days, depending on your bank. Gift cards are non-refundable.
If your refund has not appeared:
-Check your bank account
-Contact your credit card provider
-Contact your bank
If the issue persists, email delight@lilhelper.ca.
Exchanges
Exchanges for defective or damaged items must be requested within 30 days of delivery and apply only to purchases made directly through our website. Exchanges are not available for items purchased through third-party retailers. Exchange requests must be submitted within 30 days of delivery.
Returning an Item
After contacting us within the 30-day window, our customer service team will provide the return address when issuing your RAN. Once the return is received and verified, eligible refunds are processed within 3–7 business days, depending on your bank. Items returned outside the approved timeframe or without a valid RAN may be refused and returned to the sender.
By placing an order with Lil Helper, you agree to the shipping, return, and refund terms outlined on this page.
