I had an issue with a snap falling off one of our many lil'helper diapers after a year and a half of use - I contacted customer service to see if I could buy replacement snaps. You can't - but they offered to replace the cover instead even though I was well out of the warranty period.
replacement for a diaper shell, i liked the colors they sent to replace them =)
a replacement as some of my shells had PUL issues, i can still use the old shells for bathing suits but it was great to have it replaced as we love our cloth.
a couple of my shells had defects and lil helper replaced them quickly. I can still use the defective shells as bathing suits!
I was having a few of my elastics start to relax and was wondering why. The diapers were over a year old, so I wasn't looking for replacements, I was just looking for some insight to hopefully prevent any more diapers from relaxing. Well the delight team was just that...a pure delight. Seriously can't rave about this customer service enough, they replaced two of my covers (which was not necessary at all). We also went over my wash routine to make sure everything was all good.
I love this company and all of their products (diapers, overnight inserts, boosters, wet bags - large and small, wet/dry bags, change mats, breast pads, stay dry liners and flushable liners) and can not recommend them enough. Lilhelper makes everything so easy and user friendly. I am so glad I chose to cloth diaper and I am even more glad that I found a review on a random blog and decided to give lilhelper a chance. You won't be disappointed!